The Municipality of Brak Al-Shati inaugurated a new Citizen Service Office to process citizens’ requests, complaints and proposals. The inauguration of the new office is part of a European Union-funded project to improve public services in Libyan municipalities. It follows the launch of a new website to improve access to information for citizens and the training of staff of the Brak Al-Shati Municipality.
Khalil Massoud, Human Resources Director at the Municipality of Brak Aal -Shati, affirmed: “The Citizen Service Office is one of the most important projects so far carried out in our municipality, as it will help us cut through the centralized processing of citizens’ requests.” He added: “The launching of the municipality’s new website will certainly modernize the processing of cases and help us better measure our effectiveness in the short and long-term”.
The EU-funded project that was implemented by the International Development Center for the Innovative Local Governance (CILG-VNG International) was welcomed by Jilani Daw, Mayor of the Municipality of Brak al-Shati: “This colossal work motivates us even more to improve the quality of the services we offer to citizens. This space will allow us to make communication with citizens more fluid and to modernize our management. Therefore, we hope that our collaboration with CILG- VNG International will continue with the aim of continuously reinforcing our capacities.”