Pilot Projects in Libyan Municipalities: Towards the Improvement of Service Delivery, Transparency and Accountability at the Local Level

Since their inception in 2013, Libyan municipalities have experienced significant challenges. Indeed, the precarious security situation, the political turmoil and the country’s division have had tremendous repercussions on local authorities’ functioning, stability.

Moreover, these municipalities lack an effective organizational structure that would help solve the current problems, not to mention the lack of qualified human resources capable of carrying out the municipalities’ functions granted to them by law.

Consequently, it was necessary to build the municipalities’ capacities in service delivery, especially planning, organization, sanitation, green spaces and promoting the principles of transparency and accountability to improve governance standards.

The “Libya Local Pilots” project has achieved substantial results related to municipalities’ support in developing their planning and organization.  This result required an updated geographical database that helps the municipality in the decision- making process and coordination with public companies (the General Electricity Company, the General Cleaning Company, the General Company for Water and Sanitation) and other public institutions.

Among other things, the programme contributed the development of the Geographic Information System for Souk Al-Jumaa municipality and the establishment of a unit for a geographic information system for the municipality of Misurata. These projects entailed conducting training sessions and workshops, establishing a geographical database, and acquiring information equipment to improve the municipalities’ planning systems.

The programme also includes the creation of four public parks in Abu Salim, Hay Al-Andalus, Al-Zawiya and Al-Sharqiya. In addition to the environmental dimension (reducing pollution and climate change), public parks contribute to social coexistence and provide a safe and adequate public space for women, children, and people with special needs. Public parks also help achieve local economic development by using public spaces as spaces for cultural activities and youth events and restructuring urban spaces.

Furthermore, the LLPP is keen to promote the principle of transparency and accountability by implementing two projects of Citizen Service Offices in the municipalities of Brak Al-Shati and Wadi Al-Bawanis. The Citizen Service Office project includes the creation of a web application for complaints, service provision, and the dissemination of municipal data; training courses in communication; and preparing an open space within the municipality to host citizens to present their complaints and request services from the municipality. This space facilitates and brings services closer to citizens and cuts down the lead-time to provide the service and develop municipal work by digitizing municipal services. Through this space and specifically the web application,

citizens can track all the application process stages.

The pilot projects’ implementation is based upon a participatory approach; from the very identification of projects and the elaboration of the vision, through the workshops, until the implementation and follow-up phase. Each of these stages relies on engaging civil society organizations, women, youth, children, and people with special needs. The implementation also considers sustainable development goals, local economic development, environmental protection, bringing service close to citizens and improving municipal work quality.

Libya Local Pilots Project, through the principle of participation, transparency and accountability, not only contributes to the development of municipal services but also to the development of skills for employees and engineers in the municipality through training courses and intensive workshops. In addition, awareness-raising about the role of women as active citizens participating in decision-making in order to develop municipal services is actively done. Through the pilot projects, CILG VNG International’s experts transfer these experiences in their theoretical and practical aspects to municipalities by accompanying them throughout the implementation process from a mere idea to a tangible project.

The Libya Local Pilots Project implemented by the International Center for Innovative Local Governance, the Regional Office of the International Cooperation Agency of the Association of the Netherlands Municipalities, CILG-VNG International, funded by the European Union, aims to improve and develop municipal work in several areas, the most important of which are: planning, organization, service delivery, transparency and accountability. Eight municipalities benefit from this programme and are as follows: Souk Al-Jumah, Misurata, Brak Al-Shati, Wadi Al-Bawanis, Abu Salim, Hay Al-Andalus, Al-Zawiya and Al-Sharqiya.


Pilot Projects in Libyan Municipalities: Towards the Improvement of Service Delivery, Transparency and Accountability at the Local Level